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Welcome to the Superior Performance Report
| Harnessing the Power of Teams |
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How well do your teams perform? Although you may
think you manage them well, research indicates you
probably don't. Just look around your company and
you will find a plethora of groups that get together for
the purpose of improving performance, solving
problems or working on specific projects. Ask
yourself if your teams are improving the operation of
your company.
To ensure teams are working well there a many quick
fixes you can use. But, first take note of two interesting
facts that came out in a Gallup Poll survey of working
adults: 82% favored small teams over big teams and
81% said teams are most productive when decisions
are made jointly by members. Some tactics you can
put into place right away to harness the power of
teams are:
1. Develop a team formation process.
Diversity rather than homogeneousness is one of the
best ways to get teams on the fast track because
differences between individuals are opportunities to
enhance individual output. The human tendency is to
fall in with people who share one's skills,
temperament and demeanor which leads them to
form clubs rather than teams. Diversity of opinions
and team dynamics are two keys to success. It's how
you form the team that predetermines the
performance and effectiveness of the team.
2. Mesh team members' differences.
Because you are bringing varying styles to the group
you must ensure their differences can be transformed
into complementarities. An empathetic team
member, for example, could be sought out to mediate
disputes, while someone with organizational ability
would be tapped to refine the work schedule. In this
way, each team member is free to do
what s/he does best, rather than bear the burden of
many workday duties that may not align with his or her
strengths. Team members that have a strong
reputation for pushing projects forward will aid in
keeping the team going at lightning speed. Once you
have built the right team for the job, managing the
team is much easier.
3. Limit the team's life. It is best to
keep the
life of the team finite--roughly six months maximum,
depending upon the project. The idea is to come
together, look at the issues, create some great
recommendations, get executive buy-in, and make
those recommendations part of the fabric of the
business. Without the pressure of a deadline there
are predictable results: missed deadlines, mountains
of frustration, and often partial success at best. The
greatest measurement of whether a team is working
well is if they don't want to disband. That kind of
enthusiasm and commitment will drive them to
mentor new teams which will ensure continuous
improvement within the company.
4. Set clear team goals. Project
selection is
a critical factor for a team to be able to set goals.
Projects should be clear, well-selected, and
well-defined. Pie in the sky projects will waste time
and
slow the project down, making it impossible to set
goals. Team members need very clear goals in order
to work fast and have good quality.
5. Identify roadblocks. Team
members need
to look at previous projects and identify what slowed
down the decision-making process. From there they
can eliminate or change those factors to ensure their
current team moves quickly. In addition, have the team
start compiling time-saving recommendations that
could make a difference right away and long-term
initiatives that would require changes in policies and
procedures.
6. Be prepared. Every meeting
requires
some preparation work on the part of attendees.
There are documents to read and issues to consider,
so that team members can reach decisions more
quickly once they convene.
7. Make contact quick and on-going.
Instant
messaging, teleconferencing, and videoconferencing
form a foundation for teamwork. Frequent, informal
interactions, brainstorming or simply talking about
what they're working on will help speed up the team's
work. Teams need input from non- team members
and a great medium for gathering fast feedback and
ideas in a democratic forum is the Web. Call them
communities of knowledge or town hall meetings, the
goal is to encourage other employees to open up and
discuss what's wrong and what opportunities exist.
8. Time management. Balancing
day-to-day
responsibilities with team-related tasks can consume
a hefty chunk of a team member's day. Ensuring
members don't waste a minute in their meetings
becomes critical. Email and other electronic
mediums can be used to explore possibilities and to
bounce ideas off of other team members so that face-
to-face meetings keep the project's momentum
strong. Ensure meetings are structured and stay on
topic. Sidebar matters that arise during meetings but
warrant further discussion. Handle these matters
later in conference calls by a small subset of the full
group. Allow team members to say, 'let's move
on,' 'please wrap up,' or 'go to the next point.' So
much time is wasted in meetings that it is critical to
allow people to be candid in order to cover more
ground.
9. Encourage fast follow-up.
Meeting notes
should be compiled immediately and posted to a
database within an hour, so that team members have
a clear idea of what steps to take next. Everything
about the meetings and about the follow-up should be
designed to move things forward.
Ignoring your teams will not help your company move
forward and the impact on your employees definitely
won't make them feel like they are learning and
getting their goals met.
Fast moving, successful teams have common
attributes: clear goals, diverse members, a strong
communication system, a carefully tailored process,
and a speed-oriented timetable. Regardless of the
size of your company, teams can be an important way
to achieve sustained success. Employees are
encouraged and energized when they see projects
being deployed. If you are interested in things that
help people collaborate faster, communicate faster
and clearer, and make decisions faster it doesn't
matter how many teams you have -- as long as the
right team formation process is followed at the
beginning to match team objectives with the right mix
of team members in charge of achieving the
objectives.
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| Assessments Take Guesswork Out of Picking Teams |
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Plenty of assessments are available to help with the
selection of team members and to give you
information on
competencies, values and behavior. Objective
assessments take the guesswork out of reading or
sensing what people are about. The assessments
are used by many companies in the hiring and
training process to select leaders and employees with
the right attributes to complement your company's
culture and they are are often used to optimize team
selection. Bill Bonnstetter, CEO of
TTI Performance Systems in Scottsdale, Arizona
explains, "We look at people and jobs in the areas of
behavior, attitude-passion (the connection between a
person's passion and the job) and skills. One size no
longer fits all. If the job could talk, it would clearly
define the behavior, attitude, key accountabilities and
hard skills it requires. Because the job can't talk,
assessments help determine what it wants." This is
true in assessing team members because it allows
you to have the correct mix of behaviors, values and
competencies to ensure the team functions well and
generates the results desired.
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| Performance Notes |
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Using Teams for Employee Issues When
an individual manager makes a personnel decision
on his or her own, it can differ from what other
managers in the same organization would do. Team
involvement in decisions reduces the chances of
errors and ensures better decision-making. Many
companies are using management teams to work on
performance ratings, career development,
succession, and pay decisions. Before setting up
your team to work on employee issues you
should:
· Have the senior leadership determine
what decisions will be shared and visible across peer
managers.
· Review employee assessments to ensure
the right universe of employees is considered for
team participation.
· Select peer groups or teams.
· Set high standards for decision-making.
· Clarify what managers will submit and
how information will be presented employees.
· Make sure there is someone to capture
the decisions that are made and that managers make
their own notes regarding messages to their people.
· Ensure that managers are honest and
open in their meetings.
· Keep the meeting moving.
· Follow up to make sure that decisions are
executed properly.
Following the above steps will improve the quality of
the decisions that are made and ensure that they are
implemented well.
For more information on the benefits of assessments
contact LLH Enterprises.
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Clients Demand Transfer of Knowledge |
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Kennedy Information Research reports that consulting
companies consistently state that clients demand
greater transfer of knowledge to their internal teams
during engagements. Clients are less interested in
having strategies devised and implemented for them;
many now want to play an integral role in solution
design/execution, thereby gaining the skills needed to
continuously improve.
Kennedy's research also found that this kind of
knowledge transfer strengthens the company's
processes, organizational change and project
management because they make their own business
improvements. In addition, it teaches the company to
seize opportunities for improvements and engages
more employees to help make the changes.
If your company would like to use this approach to
build your employees' skills in areas that enhance
performance and empower your team to make their
own improvements, contact
lhanson@llhenterprises.com or call Linda today at
972-239-6020. In addition we teach client employees
to identify the specific steps to improve performance
and then have them report back on their results.
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